Delete your account

Delete it in the app

1. Open the Home Scene app and sign in.
2. Open the Saved or Directory tab, then tap the account icon at the top right.
3. Tap Delete account at the bottom of the Account screen.
4. Type DELETE, enter your password and confirm.

Your account is deleted straight away, and the app confirms it on screen.

Ask us to delete it

If you cannot use the app, email support@homescene.com.au from the email address on your account and ask us to delete it. We only act on a request sent from the account’s own address. We reply to that address to confirm the request before we delete anything, and email you again once the account is deleted.

What we delete

• your account and your sign-in details;
• your saved homes, agents and trades;
• your alert and notification settings, your notification inbox and your open home reminders;
• the push notification registrations for your devices;
• the trade reviews you wrote.

What we anonymise

Enquiries and quote requests you send while signed in to your account are linked to it. So are older ones, from before we began linking them, that carry your account’s email address and were sent after you created your account. When you delete your account, all of these lose your name, email address, phone number and message. They stay as anonymous records so the agents’ and trades’ enquiry counts stay correct. Any other enquiry you sent while signed out is not linked to your account and is not changed.

We cannot recall emails an agent or trade has already received from us.

What we keep, and for how long

• the record that you accepted our terms, and which version: kept with no set end date, as evidence of that consent;
• records of the emails we sent you, and of the enquiry notifications we sent to agents and trades, which include the enquiry’s contact details: deleted 14 days after sending, or 30 days after a send that failed. The queued copy of each email is normally removed within a day;
• your email address on our suppression list, if you unsubscribed or an email to it bounced or was reported as spam: kept with no set end date, so that we send it no more marketing email, and no email at all after a bounce or a spam report;
• records of any action our staff took on your account, which can include your name and email address as they were at the time: kept with no set end date, as an audit trail;
• server logs, for up to three months, and database backups, for up to seven days.